FAQ

REGULAR FAQ's

  • Can I order online and get it delivered the next day?

    We can deliver the next day to certain areas on the Gold Coast, email us to check.

  • What payment options do you have?

    We take all major credit cards and Pay Pal.

  • Do you offer same-day delivery?

    Sorry no, unfortunately our gifts are all personalised gifts.

  • How long do I have to return a product?

    Gifts can only be returned if they are damaged in transit or if we make a mistake on you personalised engraved message.

  • How do I change an order date?

    You can change your order date by notifying us by email within 24 hours.

COMMON FAQ's

  • How are the prices so low?

    All our products are engraved and put together by us.

  • Where are your products made?

    Most of our products are sourced locally and we only use top quality products.

  • I didn't receive an order confirmation. What should I do?

    If you did not receive an order confirmation please contact us by email as soon as possible and we will check on this for you.

  • How can I check the status of my order online?

    Our products are normally delivered within 6 - 10 days, if there is a delay we will notify you by email.

  • How do I change or cancel my order?

    To change or cancel your order, this must happen within 2 business days otherwise your order will be processed as per your instructions.